日本と海外をつなぐクラウドソーシング

Cai Lan International Container Terminal, Cai Lan International Container Terminal, Ha Long, North Vietnam Industry: Port Operations and Logistic Services.

Director of Sales and Marketing

2014/01～ 2018/03

• Achieved the company’s revenue growth approximately 20% annually.
• Set up and lead Sales & Marketing Department including team structure, recruitment, training and coaching,
policy and development and implementation.
• Recruitment, training and coaching team members.
• Use of KPIs system for employee’s performance evaluation.
• To establish marketing strategies for long term as well as annual plans.
• Build up and manage the company’s Customer Relationship Management (CRM) system and Customer service
programs.
• To conduct market researches and oversea market movement and customers’ requirement.
• Key responsibility for sales and business development and growth.
• Drives and manages the customer value proposition to secure growth and profitable sales development.
• Develops and executes marketing programs to achieve stated objectives regarding revenue, profitability and
market share.
• Plan and execute annual budgets, projections, expenses and key performance index.
• Contribute to improvements to existing systems, practices & approaches & have a hand in influencing
productivity issues & working methods to meet customer needs.
• To build up ensure ongoing satisfaction of internal and external customers as well as maintain close
relationship with key stakeholders including local government authorities, strategic partners and shareholders.
• To strategies and execute marketing activities and campaigns includes events, promotions, communications
and public relations.
• Responsible for handling customers’ issues ensuring external and internal customers’ satisfaction.
• Handling contract procurement.

CUSTOMER SERVICES ADVISOR, 2011 - 2013 Inditex Group and Fast Retailing Group, London, United Kingdom Industry: Fashion Retail

CUSTOMER SERVICES ADVISOR

2011/01～

Successful be selected to join two biggest retail groups, Inditex and Fast Retailing, to work in their flagship
stores in central of London.
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• To increase company's growth and revenue through sales maximisation.
• Ensure that customers receive a quality service either face to face adhering to excellent customer service
• Continually develop brand knowledge and promotions throughout the store
• Consistently achieving and surpassing personal sales target
• Build up and maintain relationship with clients and relevant stakeholder
• Maximising team performance through structured training and support for new team members, as well as
through leadership by example

PROJECT CONSULTANT

VOLUNTEER PROJECT CONSULTANT

2011/01～ 2011/09

Voluntery work for several projects as following:
1. TalentFX Project – INNOV8ME Ltd in partnership with YAKKETY-YAK MULTIMEDIA, Stevenage,
UK
• Together with an other Business Consultant, completed the Business Plan for newly born online business
project on creative showcase in Stevenage, Hertfordshire, UK.
2. Think-Style plc (www.think-style.co.uk), London, UK
• Up-scaled a client business venture centred around Ethical Fashion, with responsibility for market research and
the development of a detailed business plan
• The project was endorsed by our project partner and by the Middlesex University Assessment Centre, and was
successfully delivered on time and to budget
3. M&F Sign-Makers, South Africa
• Teamed up with Middlesex University, Reciprocity and The Business Place (Philipi) to develop smart business
strategies for the client
• Key member of a 5-strong project team, tasked with reviewing current work practices and presenting
recommendations for marketing, finance and productivity

MARKETING AND BUSINESS DEVELOPMENT OFFICER, 2010 Noi Picture Ltd, Hanoi, Vietnam Industry: Photography services

MARKETING AND BUSINESS DEVELOPMENT OFFICER

2010/01～

• Conducted market and industry research and gave recommendation to the company on repositioning
marketplace.
• Developed and followed up procedures for identifying advertising needs.
• Assist developing Brand Framework plan and Marketing campaigns
• Conducts research, and compiles and types statistical reports including Competitor Analysis
• Manage annual Expenses and Projections reports.
• Yearly and quarterly marketing plan
• Responsible for functions within the department, including making discretionary decisions and interfacing with
all appropriate departments on the property.

Spectos Asia, Hanoi, Vietnam Industry: Postal, IT and Market research consultant services

EXECUTIVE ASSISTANT TO GENERAL MANAGER

2008/01～ 2010/01

Working closely with the General Manager on cross-functional HR and financial administration activities,
ensuring consistent achievement of business and operational targets
• Responsible for general accounting, including control of liabilities and assets, cash management, bank
journal preparation, plus monthly and yearly accounting and tax reports production
Reason for leaving: Better opportunity came along