日本と海外をつなぐクラウドソーシング

Open Access BPO

TEAM LEADER

2018/02～

Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to the team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance.

Open Access BPO

TRAINING SUPERVISOR

2016/01～ 2018/02

Handles the learning and professional development of an organization’s workforce. Equipping staff with the knowledge, practical skills and motivation to carry out work-related tasks.

Open Access BPO

CONTENT MODERATOR

2012/06～ 2016/01

Understand client policies and guidelines review ad components from the client application. Make decision per the defined policies and procedure. Identify improvement opportunities in workflow and suggest solutions. Interface effectively with other internal and client teams. Act as subject matter expert for moderation of reviews.

US AUTOPARTS

CUSTOMER SERVICE REPRESENTATIVE

2011/11～ 2012/06

Listen to customers’ questions and concerns and provide answers or responses. Provide information about products and services. Take orders, calculate charges, and process billing or payments. Review or make changes to customer accounts. Handle returns or complaints. Record details of customer contacts and actions are taken. Review and select standard responses for answers or solutions. Refer customers to supervisors or more experienced employees.

APAC CUBAO

CUSTOMER SERVICE SPECIALIST

2010/08～ 2011/11

Listen to customers’ questions and concerns and provide answers or responses. Provide information about products and services. Take orders, calculate charges, and process billing or payments. Review or make changes to customer accounts. Handle returns or complaints.