日本と海外をつなぐクラウドソーシング

JPMorgan Chase

Telephone Banker

2012/06～ 2013/12

Responsible in providing personalized customer service to exceed clients’ time and quality expectations. Service internal and external clients via inbound & outbound calls on financial (credit cards, debit card, treasury products, auto and home financing) and non-financial (e.g. billing errors, disputed transactions, misapplied payments and other general inquiries and account maintenance) customer inquiries. Assume accountability for client satisfaction through superior customer service, product knowledge and assurance of timely and accurate follow-ups.

SPi Global

Customer Service Representative

2014/05～ 2014/11

Provides customer service support in the postpaid offering of Smart Telecommunication. Facilitate handling of customer inquiries or complaints, disputes and requests regarding their postpaid accounts. Cross-sell other Smart products that would suit the customer’s existing account.

Rarejob Philippines Inc.

Part-Time English Tutor

2014/08～ 2015/06

Facilitate online English tutorial for RareJob students. Assist RareJob students in developing their word bank, vocabulary as well as their listening and reading comprehension skills. Provides or suggest appropriate learning materials for the students.

ECE Enterprises Group Manila Inc.

Customer Service Representative

2015/06～ 2015/12

Assist with placement of orders, refunds, or exchanges and cancellation of orders. Take payment information and other pertinent information such as addresses and phone numbers. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution of every issues.

ECE Enterprises Group Manila Inc.

Team Leader

2016/01～ 2016/06

In charge of running and managing the team in daily basis. Set targets for all other call center agents to meet up with. Schedule and organize shift patterns for the team members to ensure customers are never left unattended. Monitor all calls to ensure that due procedures and quality standards are strictly adhered. Facilitate and organize training session for all agents and participate in recruitment of new call center agents. Conduct regular review of all call center agents performance and organize training sessions for under performers. Submit regular reports to management and seek new ideas and strategies to improve performance at the center. Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times. Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Department of Environment and Natural Resources

Information Assistant / Data Encoder

2016/06～ 2018/03

Responsible in Encoding data and information related to the National Greening Project (NGP). In charge in compiling and sorting all incoming and outgoing information. Prepares payroll of all job orders under the Community Development Unit (CDU). Ensure that all reports and other related data are submitted on time.