日本と海外をつなぐクラウドソーシング

Pacific Prime Middle East - Dubai, UAE

Administrative/ Client Services Assistant

2015/03～ 2017/03

This is a renowned company with branches in Shanghai, China, Thailand and Hong Kong dealing in brokerage of medical insurance. My duties included;
• Communicating and coordinating with Customers (Individual and Family policies), Insurance companies, Sales team
• Organizing follow-ups with insurance companies, customer, and sales team efficiently and pro¬ actively
• Keeping a clean and organized Database (CRM) and Medical/Admin Claims page
• Providing excellent customer service to clients and support to our Sales and Claims team particularly through very fast response time
• Solving problems related to payments of policies, delays in processing applications and claim forms and any problems related to the administration of Individual Medical Insurance Policies.