日本と海外をつなぐクラウドソーシング

Bachelor of Law / Diploma in Administrative Management / Certified Strategic Manager

2004/10～

• Supervising employees, attending meetings, motivating employees to improve productivity , managing organization
• Communications with external stakeholders
• Assistant the CEO & General Manager through developing, coordinating and planning projects and programs
• Preparing progress reports from other departments and hand over to GM for cross checking
• Ensuring good practice at all time
• Assisting staff development and training
• Making appointments, handling CEO's emails, preparing documents and filing
• Dealing with correspondence and phone calls etc.
• Handled emails and telephone inquiries from corporate client (eg. Infosys technologies)
• Worked with airlines and travel agencies
• Price negotiation, answering email queries, selling and reserving tickets that using (Sabre)airline system
• Printing, filing and reporting recently
• Experienced using Airline system (Sabre) and online reservation systems
• Carried out all follow up procedures pertaining to customer travel
• Itinerary Preparation/Developed New Products/Tour Operation (package/ticketing/VISA etc.)
• Flight arrangements
• Secured hotel reservations worldwide (via portal/direct)
• Handled FIT & GIT International Tour Packages
• Handled Company’s VVIP customers for their travel arrangements
• Dealt with customer enquiries, aiming to meet their expectations
• Dealt with customer complaints and refund cases
• Followed up with clients
• Developed and implemented sales & marketing strategy and annual sales & marketing plan
• Organized marketing plan and activities, created promotional and advertising activities
• Designed exciting & competitive outbound tour packages & cost calculation
• Negotiated contracts with key suppliers and partners from both local and international vendors
• Built relationships with suppliers
• Assisting Hotel’s DOS in market channel development activities.
• Selling rooms, allotment control, contracting , reservations and marketing
• Dealing with NGO organizations, embassies, others corporate clients from the oil & gas industries,
shipping companies, airlines and travel agencies for their stay and requirements at the resort.
• Dealing with Online Travel Agencies worldwide (Booking.com, Agoda, Expedia, Tripadvisor etc.)
• Updating social media pages, managing hotel's official website and Google ads, knowledge of using word press site, familiar of using others OTA systems
• Monitoring competitor products, sales and marketing activities.
• Met with key clients, assisted sales representatives with maintaining relationships and negotiating and closing deals
• Preparing periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion
• Managing online restaurant/hotel reviews platforms keys and vendors (TripAdviso,Booking.com,Agoda etc.)
• Assisting all local print advertising and working with graphic designers on ad creation
• Meeting monthly and annual profit targets of the company