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myambao
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- Philippines
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- Skills
- Site Administration and Management
- Site Update
- Copy Writing
- Data Entry
- Data Gathering
- Last Login : 2018-02-11
- Member Since : 2018-02-11
Career
Description
Teleperformance
Workforce Management Analyst
2016/11～ 2018/02
Responsible for real-time monitoring, tracking, documenting and communicating agent activity on multiple lines of business.
Act as the first point of contact for any escalations, outages, system issues or any other production impacting situations.
Co-ordinate and collaborate with operations and other departments to ensure smooth functioning of the production environment.
Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines.
