日本と海外をつなぐクラウドソーシング

Synnex-Concentrix

Technical Support Manager

2009/10～ 2018/01

9 years of experience in the BPO industry as a Team Manager . As a Team Manager I am responsible in training my people to be effective with Customer Service, Communication skills, Technical knowledge and Sales. Computer expertise include Microsoft Office, Software and Hardware, Networking, for both Home and Business setup.
Excellent communication skills. Additional responsibilities may include taking action to resolve problems, troubleshooting, answering phones calls,
I am accountable of every single metric of my people, mentoring, intensive coaching, and developing skills such as customer service, technical knowledge or troubleshooting, sales pitch or proper positioning and communication skills.