日本と海外をつなぐクラウドソーシング

Send Transportation Inc.

Logistics Staff

2017/01～

• Update freight details such as pickup and delivery appointment, origin and destination, and weight and quantity of the shipment.
• Provides email confirmation and verification of the updates made for every shipment.
• Handles logistics department of Send Transportation under My Freight Staff in California and Washington for Nestle Waters

Reliance Business Solutions

Business Development Manager

2017/01～ 2017/08

• Root-cause analysis to determine the workaround needed to maintain good metric and achieve SLA with the client.
• Send proposals to different clients to consider the company in outsourcing employees.
• Review resumes and screen applicants
• Conduct face-to-face interviews or via phone
• Assist management with associate’s issues and development
• Assist management with training employees
• Maintain good working relationship with client
• Elaborate business development plans, design and implement processes to support business growth, through customer and market definition
• Drive prospects through to contract award (including identifying new customers and markets, developing approaches to the market, identifying prospects, proposal preparation, etc.)
• Develop marketing strategy, manage proposal teams and client account managers

Atos Inc.

Service Desk Analyst Level 2

2013/05～ 2017/02

• Providing excellent and quality customer service.
• Finding a fix for a rare case of technical issues.
• Fix user’s technical issues in a timely manner.
• To provide assistance and queries (how-to’s, general inquiries) in a computer software or hardware.
• Provide technical assistance on virtual machines through a remote session.
• Creating a ticket for a priority issue (same issue experienced by 10 associates or the whole site itself).
• Creating a ticket to request for utilizing a company asset (loaner laptop, mouse, cameras, docking stations and the likes)
• Assigning web tickets to my own bin created by Associates without extra time to call regarding their queries, issues or requests.
• Following up web tickets assigned to self from the Service Desk bin.
• Tools used: ServiceNow (CRM used for ticket creation and documentation), LogMeIn (for the remote session), Active Directory (basic password resetting and account management), Skype for Business, Outlook, MS Office applications, Sharepoint (ticket tracker for priority issues and requests).

IBM

Customer Service Associate

2011/10～ 2013/05

• To help customers with their technical difficulties in their cable TV service such as signal loss, missing channels, audio and video freezing, no audio and video, wrong input selection, ordering pay-per-view events and videos-on-demand.
• To assist customers in removing/adding a calling feature to their home phone service such as call waiting, call forwarding, call conference, call screening and long distance packages.