日本と海外をつなぐクラウドソーシング

Rarejob Inc.

English Tutor

2010/01～ 2014/09

*Taught English to Japanese students online. Scope of teaching included English grammar, TOEFL, TOEIC, article discussions and free conversations.
* Developed and implemented daily lesson plans for students, administered tests and evaluations, and analyzed student performance.
* Developed excellent rapport with students
* Fostered a classroom environment conducive to learning and promoting excellent student engagement.

Multi-Source Global Network Inc.

Trainer/Team Leader

2006/10～

* Handled day to day operations and provides information that team members need to perform their function
* Maintained accurate records and sales report on regular basis
* Conducted product training to existing and newly hired agents and/or coaching
* Handled difficult escalated calls and support calls as required/needed

INFONXX, Philippines

Call Center Representative

2004/11～ 2006/01

• Handled customer calls in a timely manner. Provided consistent, high quality service and accurate information to customers. Managed upset customers, conflicts and challenging situations
• Handled customer inquiries regarding business and residential listings, movies, traffic, driving directions, lotto, weather and other enhanced information services.
• Reassured irate callers and repair trust, locate resources for problem resolution
• Completed a month of customer service training to learn ways to enhance customer satisfaction and improve productivity.