日本と海外をつなぐクラウドソーシング

Teletech

Customer Service Representative

2008/08～ 2010/12

Initially part of a back office team resolving order errors, I was able to prove my customer-handling skills and was selected to join a dedicated team for an Australian telco account.

We handled and resolved installation and disconnection/reconnection issues during initial set up of new services or an address move.

I was also able to practice my communication skills further since collaboration with other technical client teams was required to ensure complete issue resolution.

Convergys

Customer Service Associate

2010/12～ 2015/09

Moving to a company with a US based telco account, I was able to practice and improve my efficiency via multitasking since I was assigned to handle both outbound and inbound customer service. We took care of account, billing and technical concerns alike. 80% of the day was spent calling customers back during the appointment time set while meeting a certain quota for the day, and the remaining 20% was taking in calls.

Convergys

Trainer

2015/09～ 2016/09

As a trainer, I wasn't limited to classroom training. I was also required to complete daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required. On-going classroom observations of peers, providing guidance, mentoring, and support that focuses on performance improvement was also included as part of my responsibilities.

Other more specific tasks:
- Instruct new hire, continuing education, program specific training, communication and culture training, management development training, leadership development training and other training as needed by the business.
- Effectively deliver and facilitate adult classroom training in support of client programs to ensure superior workforce preparation.
- Facilitate transition of students from training to work environment, ensuring competency levels meet business needs.

Synchrony Financial formerly GE

Customer Service Associate

2016/10～ 2017/12

Wanting to learn more about a different field in the industry, I stepped down and moved to a different company that catered to financial accounts where I was able to challenge myself with an entirely new set of product knowledge.

Freelancer

Writer

2017/12～

I'm currently writing for two blogs and have been providing fresh articles focused on a variety of topics and the field of freelancing.