日本と海外をつなぐクラウドソーシング

MIQ Logistics Phils. Ltd.

Import Ocean Coordinator

2011/01～

• Received import documents from Origin and checked that same is complete.
• Ensured all accounts to have a smooth transaction with the Bureau by providing complete documents and timely notification.
• Effectively organized all incoming shipments to avoid missing any deadlines.
• Ensured all accounts to have further smooth transaction with the Bureau by settling accounts with Shipping Lines and Consolidators on time.
• Sent clients timely and accurate bills, and updated the accounting system (CIEL) accordingly.
• Assisted the Top Management by preparing the weekly, monthly and quarterly reports.

Maersk Global Service Centre

Process Expert/Specialist

2011/01～

• Significantly boost Team Productivity and Timeliness through effective e-mail handling and workload management for Africa clusters.
• Increased Customer and Business Partner Satisfaction by a huge margin through Process Improvement and refinement of current SOP.
• Efficiently and effectively resolved Customer and Business Partner disputes.
• Timely submissions of various reports to different management levels.
• Facilitated and managed the weekly Cluster Engagement calls.
• Improved Team Performance, both in Accuracy and Timeliness, by effectively coaching and training new employees.
• Effectively performed the duties and responsibilities of the Team Leader, in her absence.