日本と海外をつなぐクラウドソーシング

Arvato Bertelsmann

Transaction Specialist (Bilingual: Japanese) / Resolution Specialist (RS)

2016/01～ 2018/10

• We validate and set up contracts from customer to MS.
• We answer queries and ask question using email (outlook).
• I was assigned as acting team leader (POC) of Japan Team.
• I attend and create schedule meetings with our OM, Managers and Supports.
• I create strategies to our team’s agendas.
• I provide guidance to our team based on management direction.
• I scrub and recheck contracts that was set up by our team members.
• I also manage our queue.
• I answer escalate issues which cannot be resolved by other team members.
• I was assigning to teach new hires from training.
• I’m a part of the special agents that test new tools, programs and website before agents can use it.
• I keep our OM, Managers and Supports to be informed of the task accomplishment, issues and status.
• I’m monitoring the performance of a new hire/teammate
• I was promoted as Resolution Specialist last November 7, 2016.
• I audited agents set up contracts from start to their done emails.
• I do calibration every month with our team.

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Human Resources Recruitment Analyst

2015/06～ 2015/12

• We post job listing to websites.
• We handle interview from phone, initial, final and exit interview.
• We contact the applicants contact references and perform background checks.
• We handle employee concern whether it’s work or non-work-related issue.

The Results Company

Outbound Sales Representative

2014/05～ 2015/04

• We sell car radio subscription to existing and new customers.
• We also provide customer service, technical support and tier support.
• We call all over the States.

Teleperformance Inc.

Technical Support Representative

2013/10～ 2014/05

• We assist all technical issues that customer have.
• We also accept payment, billing issues and customer service and up selling.
• The calls that we cater are from North Carolina and South Carolina.
• I also attend meetings with other supports.
• I facilitate my team member’s queue and performance.
• I became one of 3 people who became SME last January 6, 2014.