日本と海外をつなぐクラウドソーシング

Speedia Online (Private) Limited

System Support Executive

2001/01～ 2001/10

Major responsibilities include handling of ISP’s Network and Clients’ support.

World Online TM (WOL) a Division of Cyber Soft Technologies (Pvt.) Ltd.

Marketing Coordinator

2002/10～

Launch/Monitoring of WOL Jhelum
• Planned and executed the launch of first Point of Presence (POP) in Jhelum on a franchisee-based model. Managed all technical, financial and marketing operations of the POP launch that include: Franchisee Selection, Network Deployment, HR/Office Selection and Marketing Plan.
• Responsible for managing Jhelum in terms of target delivery and it’s smooth running according to set standards.
Launch/Monitoring of WOL Haripur, Abbottabad & Chakwal
• Launched WOL Haripur, Abbotabad & Chakwal as 2nd POP, 3rd POP & 4th POP of north region.
• All the activities mentioned above were performed in WOL Haripur and WOL Abbotabad as well.
Planning of WOL Peshawar
• Planning to launch WOL Peshawar. Revenue-wise, Peshawar is the 2nd biggest city of north region after Islamabad. It is in planning phase.

Planning of WOL DSL Services
• Planning the launch of WOL DSL Services in collaboration with MicroNet Broadband. DSL. DSL, considered by many to be the most highly demanded last mile option in the corporate sector of Pakistan, is one of the main new projects of WOL.
• Developed a comprehensive quantitative Cost Benefit strategy to recommend the optimal feasibility of the project. The feasibility study, competitor analysis, pricing, services to be offered, external/internal standards and procedures related to the activities of marketing department, branding, market surveys, pilot launch, commercial evaluation and post pilot activities are all complete.
Managing WOL North
• Lead a team of 30 professionals at POP offices, and responsible for smooth Running of the Pop’s. The major tasks include: Marketing, Sales Force Management, and Corporate Sales Team.
• Responsible for managing North region in terms of target delivery and territory planning categorized on use and product specification to different cities.
• Responsible for Sales forecasting and customer-client response in North region.
WOL Business Services
• Responsible for providing customized IT solutions to the corporate sector in Islamabad.

Gerry’s Information Technologies (Pvt.) Ltd.

Assistant Manager Marketing

2005/01～ 2005/12

• Planned and executed the launch of Business model for Broadband (DSL) and Dialup Internet services in Islamabad and Rawalpindi.
• Arranged seminars, running awareness campaigns.
• Giving awareness through telemarketing, dealing with customers, feedback for getting the satisfaction level.
• Managed all financial and marketing operations for the above Business Plan included, Dealer Selection, HR Selection and Marketing Activities.
• Responsible for managing DSL Sales Team to achieve set targets and its smooth running according to set standards as well as Marketing activities.

Dancom Online (Pvt.) Ltd.

Assistant Manager Business Develpment

2006/01～ 2007/10

• Planned and executed the launch Business model for new Broadband (DSL) Exchanges and Re Launch of Dialup Internet services.
• Product launching, product mixing and proper execution on demographic market planning of upcoming products, Dancom cards and technical solutions.
• Managing franchise network for the north zone.
• Designed and implemented complete scratch card launch of Dancom online services become market leader in a time of shortspain since the date of launch.
• Managed all financial and marketing operations (The feasibility study, competitor analysis, pricing) for the above Business Plan included: Successfully planed and launched Dancom Online DSL Franchise Model (DSR’s) in North Zone (Abbotabad, Mardan, Wah/Taxilla and Swat).
• Responsible for prepare weekly and monthly sales, competitor analysis reports, new sales forecast for all cities / zones, package costing of DSL, Wimax and Dialup.

Mobilink BCD (A vimplecom Russia Company formerly know as LINKdotNET An Orascom telecom Company)

Manager Product Operations

2007/11～

• End to end business processes of the company.
• Marketing plan allocating prospective, corporate customers with completion of lead time in delivery and execution of Mega Projects.
• Complaints handling and resolution of Corporate Client’s problems in collaboration with technical and commercial teams.
• Managing online data connectivity of all the major financial institutions i.e. Commercial Banks for their data connectivity and client problems resolution.
• Well versed with all center processes, their KPIs (Key performance indicators) and process evaluation.
• Being able to manage nationwide call center of LinkdotNet customer support and technical support through commercial venture for telemarketing teams and collection teams, customer retention and personally manage dispute resolutions for corporate clients and mega commercial projects, assuring them 24/7 support.
• Preparation of marketing plans and their awareness through call centers.
• Sound knowledge of technical products, their clientage and their prospect customers all over in Pakistan whether relates to corporate or consumer market.
• Infra structure availability (DSL Ports, Bandwidth, Customer end Equipment etc).
• To conduct weekly management meetings to present Weekly performance of internet teams and business growth trends.
• Responsible for monitoring team’s daily performance through internal business applications and push them to materialize their daily targets of tasks to ensure in time delivery of services to customers.
• To perform data analysis reports, teams, company and products performance reports for the higher management.
• To suggest new ideas to the management to enhance performance of Products, teams and customer satisfaction.
• To identify Application (Customer order fulfillment Application and CRM) related problems and share with MIS department to fix the issues.
• To indentify the areas where customers are facing services related problems and forward it to concerned department for in time solution.
• To identify the problematic areas within the current procedures of departments and suggest revised process to close the gaps.
• To introduce new procedures for smooth functioning of overall Product Operations related activates.
• Re-ordering of Customer Equipment.
• To ensure the smooth functioning of company’s SOP.

Parus Media & Broadcast Pvt. Ltd. (a company of GS Group Russia)

Project Manager

2012/01～ 2016/12

• Preparation and Planning of DTH business project layout for Pakistan.
• Responsible for Content and channels acquisition for DTH platform.
• Overall Planning of in house channels development and programming.
• Development and planning of in house 24/7 inbound and outbound call center for customers help. Preparation of workflows, defining TATs, KPIs, service level thresholds (ATT. AHT, AAT, & AR) Capacity Planning and manning.
• Budget preparation of overall project (commercial and technical) and project roll out plan.
• Pricing and planning of packaging, costing, and promotions for DTH customers.
• Development/ planning and selection of sales distribution network, commission structure, planning of replacement of existing illegal DTH in Pakistan using distribution network.
• Selection and finalizing Customer Relationship Management System (CRM) for DTH Project.
• Meeting with vendors for Selection of head-end, CAS, STBs, Site location for NOC and satellite/capacity planning with the assistance of technical team.

Business Development

Manager Business Development

2012/04～ 2012/09

• Business planning and execution.
• ISO certification completion of ISO-9001 & 14001.
• Project planning, implementation, overall management of Marketing Branding.
• Project Management, tender preparation both public and private sectors.