日本と海外をつなぐクラウドソーシング

Mediakids Academy

Full Time Substitute Teacher

2017/06～

As a full time, substitute English teacher, I am responsible for the development of the speaking and writing English ability of the students. My responsibility includes in assessing students in different levels, I have handled all levels of the Mathayom.

BTLV House of Travels

Supervisor

2012/09～ 2017/05

As a supervisor, I was tasked to supervised the quality of service we offer to our clients.
My responsibility includes monitoring of our sales personnel, and daily reports

Direct Access

Team Leader/Supervisor

2010/07～ 2012/07

As a Team Leader it was my responsibility to handle and manage my team which has 15 sales agents. It was also my responsibility to ensure that quotas are meet in timely manner without sacrificing quality.
My responsibility includes direct reporting the management for everything, it includes sales report, agent profiles, coaching logs and all other necessary reports.

Sykes Asia Inc.

Customer Service Representative

2009/05～ 2010/07

Cater incoming calls that supports US based prepaid telecommunications facilities.
Perform troubleshooting with phone services.
Deals with billings and other payment options.

CONVERGYS PHILIPPINES SERVICES

CUSTOMER SALES & SERVICE REPRESENTATIVE

2005/09～ 2007/03

Cater incoming calls that supports US based telecommunications facilities.
Perform troubleshooting with phone services.
Deals with billings and set up promissory payments.
Accept payments.