日本と海外をつなぐクラウドソーシング

AZPIRED

IT Administrator

2016/01～

 System administrator for Asterisk
 System administrator for Linux Server (File and Mail)
 System administrator for Vicidial
 Act as technical support (Desktop Support)
 Mentor for OJT’s

ChannelBPO

IT Head

2015/04～ 2016/01

 Designed and Set-up the whole Cebu and Batangas center from scratch
 Function as procurement personnel of all IT equipment of Cebu and Batangas
 Assist the outsourced configuration of Server (Domain Controller)
 Assist the outsourced configuration of Cisco Router
 Assist the outsourced configuration of firewall (hardware)
 Act as server administrator (Domain Controller)
 Act as desktop support
 Configure all workstations for the necessary tools needed for the production
 Configure the file server
 Set-up the conference room
 Set-up the offices
 Remote a workstation when problem arise during my off hours
 Managing biometrics and door access
 Configure and maintain IP Cameras
 Maintaining both centers

Qualfon Phils. Inc.

IT Support Specialist

2006/02～ 2014/05

 Install and configure more than 1000 computers for center expansion
 Responsible in Help desk assistance into all Agents and Operations Staff system unit concerned from network connections, Avaya problem, User account, Audio device that the agents used and all concerned that the user may encounter.
 Monitors the servers assigned to Avaya in every cubicle.
 Troubleshoot on workstations with Microsoft Windows Operating System like Windows 7, XP, 2000, 98se. ( includes installation, configuration and troubleshooting)
 Troubleshoot Outlook POP3 for mail client and configuring the account, installations, backup and any other concerned that the user may encounter.
 Given a task to monitor the Avaya Server Connections in the Center.
 Responsible in installations of biometrics, enrolled all agents and operations staff for their daily attendance and also back up and update Database.
 Also assigned to update and enrolled the Proximity Card for door access of all employees.
 Responsible from maintaining all computers from harmful Viruses from Email, Internet and any device that contained viruses.
 Installations and troubleshooting any computer devices from Printer, LCD Projector, Photocopier machine, Headset used by the agents and etc.