日本と海外をつなぐクラウドソーシング

Stellar Philippines Inc.

Call Center Agent

2016/12～ 2017/02

Field: Hotel Reservation
Tasks:
- Creating, Amending, and Cancelling hotel bookings
- Recording and organizing information about interactions with customers
- Providing solutions to customers' complaints
- Coordinating with various hotel staff to address customer concerns
- Informing customers regarding hotel information, promos, etc.

ICan Academy Inc.

ESL Teacher

2017/11～

Tasks:
- Teaching Korean students how to speak and write in English
- Providing various tests and activities used to hone students' English skills
- Grading each test and activity
- Recording observations regarding students' English language skills
- Observing, noting and evaluating students' behavior during class
- Planning and implementing methods on how to address students' weaknesses in both classroom behavior and English language skills