日本と海外をつなぐクラウドソーシング

Concentrix Corporation

Operations Advisor

2015/09～ 2018/01

Responsibilities:
1. Ensure all service projects, initiatives, and processes are in conformance with organization's established policies and objectives.
2. Accumulate reported bugs from users by creating Incident Reports to higher Tier for the Engineering team to check and immediately find a fix.
3. Maintain and manage queue by working with agents to cover the demands.
4. Generating leads for plan subscriptions to prospective customers and make sure they get the most out of their paid plan.
5. Troubleshoots user's issue and sets expectations about the product limitation and capabilities.

Achievements:
* Annual Performance Review of 5 - Exceeding Expectations
* Targets for Metrics met or Exceeded during every Evaluation
* No disciplinary action during the entire time of employment