日本と海外をつなぐクラウドソーシング

Mckinsey & Company

Global Helpdesk support specialist

2015/09～ 2017/08

Support all McKinsey employees by troubleshooting and resolving a wide variety of IT issues. Also closely collaborate and facilitate information with other internal IT support teams through documentation translation and interpretation in order to provide a timely and effective solution.

Help firm members get their business technology up and running as quickly as possible. Provide premium IT support to colleagues via phone, email and chat. Support and troubleshoot OS and standard IT applications, LAN and WAN connectivity and HW issues related to PCs and mobile devices. Resolve complex technical problems and provide timely and effective solutions.