日本と海外をつなぐクラウドソーシング

Conduent Business Services Philippines Inc.

HR Officer

2014/02～ 2017/08

• Assist with day to day operations of the HR Functions and duties.
• Compile and update employee records (hard and soft copies).
• Deal with employee request regarding human resources issues and benefits.
• Properly handle complaints and grievances procedures.
• Conduct new employee orientation for newly hired employees.
• Coordinate communication with candidates and schedule interviews.
• Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
• Maintains employee confidence and protects operations by keeping human resource information strictly confidential.
• Coordinate HR projects (meetings, training, surveys etc).
• Responsible in establishing and maintaining proper records (electronic/hard files) of the department and make it sure that it can easily be tracked and retrieved.

Xerox Business Services Philippines Inc.

Claims Supervisor

2007/02～ 2013/10

• Responsible for supervising healthcare claims processing (data entry operation) consisting of one to three shifts that provide service and support functions to one or more tasks, projects, contracts, or division. Errors cause substantial delay, expense, and/or disruption.
• Analyzes operational workflow to ensure quality, quantity, and efficiency standards are met or exceeded.
• Interacts with customers on a regular basis to determine needs or problems and provide appropriate, feasible solutions.
• An exempt supervisory position requiring extensive knowledge of technical, communication, and management skills and abilities.
• Serves as a primary contact for problem resolution and information gathering regarding work assignments.
• Provides functional guidance, training and assistance to lower level staff.
• Acting as an expert when communicating with clients on various request or concerns that they might have
• Responsible for preparing weekly and monthly reports to track quality, quantity, and efficiency.
• Other Jobs include: Manpower Planning, Staff Schedule Preparation, Timekeeping, Leaves Approval, Payroll Reports etc.

Innodata XML Content Factory

Document Controller

2003/05～ 2006/12

• Responsible for maintaining an effective document control systems.
• Ensuring that all documentation is accurate, up to date and accurately distributed to relevant parties.
• Scanning in all relevant new documents.
• Checking dispatch documents are accurate.
• Responsible for maintaining hardcopy information.
• Issuing and distributing controlled copies of information
• Ensuring all documents are as up to date as possible within electronic filing systems.