日本と海外をつなぐクラウドソーシング

Phone Animal (Home-based)

Lead Virtual Assistant

2016/09～ 2017/10

• Take Circle Prospecting Calls and set up an appointment with different clients/ realtors.
• As a Lead Virtual Assistant, I was given the task to manage a team of Senior Virtual Assistants.
• I conduct coaching and listening sessions to help improve my team’s performance most especially in submitting quality nurtures.

IdialU (Home-based)

Sales Agent

2016/02～ 2017/07

• Identify and generate leads.
• Provide relevant information to prospect leads on how to build and repair their credit.
• Manage valid phone transfers and meet daily sales quota.

Convergys Philippines Inc.-(Baguio)

Fraud Analyst

2014/11～ 2015/12

• Identify fraud-related issues and concerns of credit card holders
• Provide immediate resolution to fraud-related issues.
• Give alternatives on how to avoid fraud.

BA Continuum Phil. Inc. ( A non-bank subsidiary of Bank of America)

Customer Service Associate

2012/05～ 2014/10

• Efficiently assisted the customer with their different financial needs.
• Used independent judgment in resolving client issues.
• Provided customer’s satisfaction with each call.
• Acted as a good team player with colleagues and superiors.

Citigroup Business Process Solutions Ptd. Ltd.

Credit Solutions Officer

2011/02～ 2012/04

• Handles all calls with the intent of providing customer satisfaction and retention.
• Acts as a good team player with colleagues.
• Ensures that issues are addressed appropriately, accurately, and in a timely manner.

: ICT Marketing Service Inc.( Sykes )

Telephone Banker

2006/10～ 2010/09

• Effectively addressed every customer’s financial concerns and questions.
• Provided customer’s satisfaction when assisting them with their needs.
• Acted as a good team player with other bankers.
• Showed good computer skills in processing customer’s requests.
• Applied good oral communication skills when talking to customers over the phone as well as when talking to colleagues.