日本と海外をつなぐクラウドソーシング

AT&T Worldwide Telecommunication Service Co., Ltd. Singapore.

IT Support Specialist (Staff Associate: International Service Desk- Japanese)

2010/10～ 2017/11

Tier 1 Technical Support.
• Main responsible is to provide tier 1 remote support to AT&T International staff including Japan.
• End user remote support LAN, Wireless LAN, Remote Service Access, VPN, Blackberry, HVD/VMware, AT&T in-house applications and IT Services
• Tier-1 administrative tasks for Active Directory, DNS, Domains, Exchange Server, Cisco Call Manager Server, Voice Mail Server, Blackberry Server, HVD Severs and so forth.
• Closely work with next level support teams such as Tier 2, Tier 3, Global Enterprise Network Operation team, and external parties like local Telco and so forth during high severity outages.
• Participating ITO-ISD Wiki revalidation process as team’s activity

Federal Express Pacific Inc. Singapore.

Japanese Technical Support (Service Desk)

2009/09～ 2010/10

• On-Site Vendor of Emerio GlobeSoft Pte Ltd.,
• Primarily support to Japanese users as well as APAC users.
• Tier 1 support for Microsoft platform System and Applications, Fedex in-house applications, LAN and IT related infrastructure to Fedex APAC users.
• Provide remote support/troubleshooting via phone, email, netmeeting, remote desktop, PC Anywhere.
• Closely work with next level support teams during high severity outages.
• Engaging and escalation according to SLA.

ISFnet Singapore Pte Ltd. Singapore

Sales Engineer

2008/06～ 2009/09

• Pre-Sale and Sales activities for IT related Services/System Integration for international customers and Japanese customers.
• Troubleshooting/Solving the PC/SOHO Network problems as Service Technician.
• Engage the customer requirements with relevant service team/client companies.

Microtec Computer Shop, Mekong Research Consultant Company (MRCC)

Computer Service Team Leader

2007/05～ 2009/05

• Mainly responsible for troubleshooting, repairing & fixing the problems of Hardware and System. (Microsoft Platform)
• Configuring local area network (SOHO).
• Drawing daily schedule and job assignments for the team member.
• Reporting to Managing Director weekly.

Myanmar Japan Software Co., Ltd.Yangon, Myanmar

Computer Service Team Leader

2005/03～ 2007/05

• Reporting to Managing Director weekly.
• Scheduling daily tasks and job assignments for team members.
• Responsible to supervise troubleshooting, repairing & fixing issues of Hardware and System and daily tasks
• Planning, designing and estimating for local area network (SOHO) installation at customer sites.
• Inventory and stock controlling at the company own local laptop retail shop.

Myanmar Japan Software Co., Ltd. Yangon, Myanmar.

Computer Service Technician

2004/04～ 2005/03

• Troubleshooting/repairing for PC hardware and System and SOHO network.
• Installing and configuring SOHO-LAN/Internet, Internet security.
• Installing software, data backup, system maintenance, system restore, virus/spyware/malware removing.
• Monthly maintenance service for Japanese Enterprises/clients.

United Engineers (Myanmar) Co., Ltd. Yangon, Myanmar.

Computer Service Technician

1999/12～ 2003/09

• Setting up Desktop Personal Computer according to the customer’s purchased order and Installing software, data backup, system maintenance, system restore, virus scanning and so on.
• Troubleshooting/repairing for PC hardware and System and SOHO network.
• Installing and configuring SOHO-LAN/Internet, Internet security.