日本と海外をつなぐクラウドソーシング

Freelance Consultancy, Nairobi

Environmental Consultant, Safety and Health Consultant

2014/09～

Responsibilities
• Executed on-site Environmental Impact Assessments (EIA) for proposed development projects and Environmental Audits (EA)for establishments
• Evaluating current environmental policy, management systems and processes
• Researching on new advancements in sustainability technologies and practices to deliver cutting edge consultation to customers
• Designing feasible and efficient systems and processes to mitigate current and future environmental impacts
• Advising on safe and healthy working conditions
Achievements
 Analyzing individual business’ needs to determine the most environmentally-friendly and cost-effective waste reduction, recycling and disposal
 Delivering superior written environmental reports
 Aided clients meet environmental law requirements and deadlines

Safaricom Limited, Nairobi

Customer Experience Executive

2009/02～ 2014/07

Responsibilities
• Educated customers and up-sold company products on call and social media
• Resolved and addressed customers’ complaints by determining the cause of the problem; selecting, explaining the best solution; expediting correction and follow ups to ensure resolution
• Mastered customer service management systems and databases
• Relayed and escalated network and system failures to respective teams
Achievements
 Grew through the general, MPESA (mobile money transfer) and data skill sets
 Exceeded company key performance indicators and aided in customer retention and loyalty
 Accurately documented, researched and resolved customer service issues
 Improved centre functionality and service capacity by resolving customer queries efficiently and quickly