日本と海外をつなぐクラウドソーシング

UNIVERSAL STOREFRONT SERVICES CORP (Western Union Regional Branch Agent Operation)

Front Line Associates

2016/03～

 Act as front line associate to assist customers with money remittances includes domestic and international remittances
 Performs as customer service representative with task including airline/vessel inquiries/ticketing, processing of bills payments, assist customers with money changing business, cross-selling of insurances, electronic loads, and other company related products
 Performs general clerical task

MIYA Philippines Inc. – Arison Group Project Site at COWD Bldg.

Project Secretary

2015/11～ 2016/02

 Performs Administrative and clerical task includes filing, receiving and releasing of documents to different departments inside the COWD building
 Inventory of office supplies, issuing of office supplies and making of monthly report for supply consumptions
 Answering of phone calls
 Logistics includes booking and reservations
 Purchasing of office supplies
 Issuing of data reference #s for customer meter marking and monitoring of the reference #s as well
 Assist in interviewing applicants needed for the project

Linksys-Belkin Inc. Synnex-Concentrix Corp

Customer Service Representative

2014/03～ 2015/08

 Ensure to provide the service the customer needs for concerns particularly replacement request, order status, product queries, refund request
 Ensure to provide first call resolution to customers concern
 Provide answers to inquiries involving the product of the company or the service to enhance the level of customer satisfaction
 Communicate with the customers to respond, follow up and resolve issues
 Deal with customer feedback and determine action on the customer’s request
 Represents company’s overall image through service with proficiency, velocity and professionalism