日本と海外をつなぐクラウドソーシング

Tricrest Vietnam, Co., Ltd.

CEO’s Assistant

2017/02～

Working directly under instruction of Japanese CEO from the beginning of the company.
Supporting the establishment of the company.
General affairs:
- Working with partners (real estates, express service, equipment suppliers, etc.), collecting quotations, negotiating contract’s terms and conditions, making purchase, setting up new office
- Checking monthly transactions (process, payment, …)
- Working with accounting firm on simple tasks (payment, invoices, tax, …)
- Dealing with social insurance’s matters, visa, changing business license’s information, etc.
- Creating and managing company’s variety of database
- Managing office when superior is not in Vietnam
- Maintaining a good working environment for staff (working with landlord, purchasing devices, stationery, etc.)
- Phone operator
HR tasks:
- Carrying out recruitment activities
+ Posting recruitment advertisements on media (Facebook, forums,…)
+ Working on CVs
+ Conducting interviews (alone and with CEO)
+ Negotiating employment conditions
- Time keeping
- Evaluating attitude of staff, receiving and handling staff’s opinions, ideas, suggestions
- Creating and protecting discipline
Communicator’s tasks
- Serving as a bridge between Vietnam branch and head office
- Translating all documents (specifications, instructions, quotations, contracts, …)
- Interpreting on-site (meetings, interviews, interpreting for Japanese staff on business trip to Vietnam, appointments with partners, …)

Towa Denki Vietnam, Co, Ltd. (Electronics trading company)

Sales executive cum sales assistant

2015/08～ 2017/02

Sales executive: (B2B – import and export, domestic sale)
- Products: Wire harness, electronic components, silicon resin, adhesive tape, electric wire, copper wire, plastic resin, metal parts, adhesive, solvent, etc.
- Main customers: wire harness makers (2-wheel, 4-wheel), home appliance manufacturers, etc.
- Developing new projects: looking for new customers and suppliers, starting new business by visiting companies, inspecting factories (alone or with Japanese superiors and customers), making quotations, negotiating with suppliers and customers about prices, contracts, selling terms, …
- Maintaining and developing current business: customer care by enhancing current relationships and handling quality matters, stimulating potential needs of current customers to expand current business, co-operating with partners (suppliers, forwarders) to improve productivity and reduce costs
- Working closely and supporting others branches of Towa Denki: Thai, Singapore, Japan (20 branches)
- Cooperating closely with sales team to meet yearly target
- Interpreting Japanese-Vietnamese-English when visiting factories, partners with Japanese superiors

Sales assistant (Operation):
Following current customers’ orders
- Receiving and acknowledging PO, confirming, following, negotiating and adjusting delivery schedule
- Preparing shipping documents, sending documents to customers, following shipments until cargoes are safely delivered
- Issuing and sending invoices
- Composing sales contracts, PO
- Following payment
- Cooperating with forwarders to follow shipments, confirming, checking and negotiating transportation cost
- Managing stock
- Administrative work, tasks assigned by Sales manager
Supporting Towa Denki’s overseas branches: Handling, following PO, shipments; contacting and confirming transportation costs
Achievement:
- Creating new partnership with non-Japanese suppliers
- Finding new customers
- Taking good care of current customers, ensuring that business goes smoothly, solving quality problems

Hi! Sinh Travel Hoi An (part-time)

Customer care cum GA staff

2015/02～ 2017/05

- Looking for suppliers and customers, creating new partnership
- Setting up new office
- Arranging tours (making up agenda, contacting suppliers and negotiating about prices and service)
- Customer care

Azumaya Japanese Hotel

Supervisor cum Assistant Manager

2014/05～ 2015/02

Assist manager to operate the newly set up hotel branch:
- Recruiting and training staff (reception and housekeeper)
- Customer care (communicating directly or via e-mails and phones, solving problems, price and contract negotiation; conducting survey, translation)
- Equipping and ensure good condition of facilities; daily supervision (room condition, staff’s work)
- Working with suppliers and partners; managing storage
- Evaluating staff; reports (sales, daily, storage, survey, meeting); being in charge of hotel operation in case manager is absent
Achievement:
- Successfully finishing reception training before the opening
- Helping to equip the hotel fully with reasonable cost
- Increasing customer’s satisfaction by maintaining thorough inspection and improving staff’s work effectiveness and attitude
- Recruiting and building an appropriate staff
- Improving skills: leadership and people management, problem solving, time management, teamwork and communication skill