日本と海外をつなぐクラウドソーシング

Bayview Technology Inc

Customer Support Assistant Manager

2013/12～ 2017/06

• Assisting the manager in organizing, planning and implementing strategy to attract customers
• Coordinating and leading work teams according to shift in the field determinded
• Ensuring company schedules and objectives are met by staffs
• Track the progress of monthly, quarterly and annual objectives
• Monitoring and maintaining the processes and work proceed stable and well projected
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing CS Associates
• Handling complaints by communicating with clients and evaluating their needs by analyzing customer behavior and adjust product positioning, etc.