日本と海外をつなぐクラウドソーシング

Ernst & Young Advisory – GTH Manila Inc.

Consultant II – IT Advisory (Cleveland Water Department, Ohio USA Client)

2013/09～ 2016/06

 Debugging unexpected errors from the program using SQL and CCB
 Leading/handling the team members in CWD Department Manila
 Guiding, Directing, and Motivating Juniors - Providing guidance and direction to subordinates, including
setting performance standards and monitoring performance.
 Accountable for the successful delivery of assigned task items; Ensures all team deliverables are
delivered on-time, on-quality and meet the business needs
 Configuration and troubleshooting of IBM Workload scheduler through VPN
 Monitoring and Resolving log issues of a job stream in Cleveland Water Department
 Provide on call support for TWS end-to-end and DWC operations including occurrence and delinquent
management with responsibility for root cause investigation and resolution
 Reporting significant documents to the offshore office
 Extracting input letters and ftp letters
 Implementing TWS job and management reporting within DWC
 Payments Checking from client customer through CC & B Utilities
 Writing business process , documents and the flowchart of CWD
 Reviews and provides constructive feedback to team members, especially at a technical level on all
documents and solutions developed
 Perform quality assurance management. Reviews code and performs unit, functional and integrated
testing to ensure quality standards are met
 Analysing information and evaluating results to choose the best solution and solve program problems.
 Monitor and assess system performance and perform tuning roles to accomplish optimal system
competence and throughput

Canon Marketing Philippines

Lead Customer Service Consultant

2009/05～ 2010/06

 Confer with customers in person to provide information about products or services
 Maintaining the goodwill between the customers and Canon by providing guidance, expert advice or
assistance in person
 Helping about the camera problem, cancel service, or obtain details of complaints; help clients meet
their needs for creating legendary service.
 Communicating with Persons Outside Organization
 Resolving Conflicts from customers - Handling complaints, settling disputes, and resolving grievances
and conflicts
 Check to ensure that appropriate changes were made to resolve customers' problems

Inforesta Philippines Inc.

Web Designer (Inforesta Tokyo, Japan Clients)

2008/04～ 2009/05

 Meeting Japanese clients via Skype to identify their needs and liaising regularly with them
 drawing up detailed website specification
 designing sample page layouts including text size and colours
 digital retouching and image editing
 registering web domain names and organizing the hosting of the website
 presenting initial design ideas to clients ; proofreading content and making changes where necessary;
 Coding using Dreamweaver ;
 Editing content, debugging code and re-designing web pages;
 designing the website's visual imagery and ensuring it's in line with company branding policy or the
requirements of the client

Asian Institute of Computer Studies

Administrative Assistant

2007/07～ 2008/03

 Assisting the School Administrator
 Answering school inquiries in person and by telephone
 Assisting students in enrolments’, payment tuition fees
 Creating reports, spread sheets and database from students info
 Accountable for travel arrangements
 Monitoring department budgets, office equipment maintenance
 Processing the diplomas, Transcript of Records, grades of a student