日本と海外をつなぐクラウドソーシング

Avida Sales Corp

Property Specialist

2013/07～ 2016/08

Sells Condominium units.
Do sales presentations.
Do marketing campaigns online.
Do marketing activities such as booth manning and road shows.

HSBC

Collections Adviser - Customer Service Representative

2013/02～ 2013/10

 Collected from charged off accounts and gave advises to unable customers on how they can catch up on their debts.
 Responsible in retaining good customers, recover them from debts to create profit for the company.
 Document all conversations with the colleagues from different departments, third party and customers for reference on the action taken to resolve issues.

Sykes

Customer Service Representative

2012/04～ 2012/10

 Responsible in card activation, promote Qantas Frequent Flyer and Jetstar Dollar campaigns.
 Coordinate with the fraud department for suspicious transactions.
 Document all transactions, conversations, decisions and next actions to be taken.

Convergys

Customer Service Representative

2009/10～ 2011/10

 Responsible in placing online order.
 Responsible in troubleshooting cable boxes, explaining bills, upselling cable channels and video packages.
 Ensure that all conversations with the customers and colleagues are documented.

Teletech

Customer Service Representative

2007/04～ 2017/10

 Processed credit card applications.
 Explained bills, sell and upsell AAPT products such as fixed phone, mobile, internet and packages.
 Document all conversation with the customers for accounts future reference.

All Luxury Apartments

Virtual Assistant

2017/11～

I provide expert assistance in:

Virtual Assistant
Email Handling
Email Etiquette
Internet Research
Google Docs and Sheet
Content Creation
YouTube Video Creation with Keyword Research
Social Media Management
Basic Graphic Design using Canva
Data Entry
Admin Task
Reservations