日本と海外をつなぐクラウドソーシング

Sky Arrow Technology Inc.

Financial Security Team Leader

2015/06～ 2017/09

Performs daily operational tasks like processing of Bonus and Withdrawal transactions. Ensure that all verification checks necessary are met before payout is released

·Investigate any cases of actual or suspected payment fraud/high risk accounts. Independently determine fraud activity and act according to agreed procedures in regards to transaction acceptance, payment method blocking and similar operating procedures

·Monitor payment transactions, velocity and sources to ensure we are managing risk and exposures ·Performs fraud and risk analysis through IP check, registered details against source of payment transaction. Conducts in-depth analysis of player s profile against available documents and their payment history ·Ensure there is follow-up on issues identified using during the review process

·Handling of business correspondence from internal and external parties related but not limited to Payment transactions

·Makes recommendation on tools and procedures to improve market and credit risk analysis -Other similar ad hoc work as set by the Management from time to time
-Coach agents with regard to their performances in order to improve their KPIs.

-Conduct training for the new hires and up training for the new procedures set by the operations. -Send daily reports of all the transactions made by the players to determine win/loss of the company.

William Hill Online

Shift in Charge - Orbis Risk Analyst

2012/01～

As a Risk Management Analyst, my duties and responsibilities include:

-Monitoring real time queues and identifies high risk transactions or possible cases of fraud within an organization. -Recommending approaches for improving the company's security posture.

-Observe customer transactions to identify fraudulent activities such as hacking, friendly fraud, theft, collusion and other risks.

-Identifying fraudulent transactions and cancel them from further processing and resolving queued transactions within the service level agreement.

Monitoring constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.

Ensuring confidentiality of all information collected during investigation. -Determining existing fraud trends by analyzing accounts and transaction patterns. -Generating suspicious activity reports and risk management reports for Managers.

TELEPHILIPPINES, INC.

Supervisor/Team Leader

2010/04～ 2012/10

Being an Operations Supervisor, I am responsible for coaching and counseling agents on their performances and offer sound recommendations to improve results and standard KPIs. Formulation of analytical study to both qualitative and quantitative results of the project is crucial.

Selected Achievements

−Successfully managed a team of 20 After-Sales Care Consultants for Telstra Fixed and Mobiles (Residential Billing and Sales)

−Developed and promoted four (4) team members as Trainers and Subject Matter Experts (Telstra Project TV) in the past four months.

−Lowest attrition rate at 0.05% from December 2010 - April 2011 and at 0.00% from May 2010 to present

−Strict compliance on Service Requests and ROVE Coaching

−Improved internal process on Escalation Process to ensure that Sup Calls are being attended to in a timely and professional manner

Eperformax Contact Center Inc.

Email and Correspondence Advisor

2007/10～ 2009/10

Being an Email and Correspondence advisor, I am responsible in providing customer service to the customers and answering all of their enquiries in a timely and professional manner. These include, if not limited to:

-Changing Billing Addresses

-Answering disputes on late payment fees, and interest charges -Answering payment and credit card charges enquiries -Adding Secondary Cardholders

-Verification of signatures

Manila Pest Control, Inc.

Secretary - AVP for Admin and Finance

2001/11～ 2002/09

As a Secretary, my responsibilities mostly consist of Administration tasks. I acted as a liaison between management levels within the organization, supporting volunteer Regional Coordinators and Committee Chairs with information, materials and assistance in handling of corporate funds. I maintained up-to-date Field Organization records; assisted with the logistics and organization of the Annual Membership Meeting and any Regional Membership Meetings; and managed all correspondence directed to MAPECON headquarters