日本と海外をつなぐクラウドソーシング

Learn To Trade Philippines

Telemarketer

2016/09～ 2017/09

Lead generation and appointment setting and update using Salesforce.

First Advantage Philippines

Billing Specialist – Finance Department

2012/08～ 2016/09

Case Management to update/save cases pricing accurately on a daily basis through Case Log (Cognos File)
• Support Client Managers and Case Owners for additional cost update request
• Monthly coordination with MIS for cleanup and update of case status (duplicate cases saved, cases with no pricing updated), to ensure accurate month end finance reports
• Update cases status for daily reports dispatched, sent to client to determine cases that are billable
• Generate invoices for billable cases every month end

First Advantage Philippines

Screening Associate - Operations

2011/09～ 2012/08

• Set-up cases according to client’s policy notes and procedures and escalate them in case of missing information and some important details.
• Communicate with client managers as well as the case owners via e-mail with regards to queries and other case-related enquiries.

First Advantage Philippines

Data Entry and Validation Associate - Operations

2009/09～ 2011/09

Transfer data through SOPPS from a hardcopy source according to the project specifications and requirements as well as updating the work allocations tracker

kgb_Philippines

Customer Service Representative (Text/Chat Support)

2008/09～ 2009/09

• Process all incoming enquiries through SMS in a timely manner and provide high quality and accurate information to customers.

SPi Technologies

Quality Control Inspector

2007/10～ 2008/09

• Execute all quality related actions of the project (book and journals data conversion) and ensure that those actions are performed properly according to pre-defined processes and project requirements.