日本と海外をつなぐクラウドソーシング

Sykes Enterprises Incorporated

Customer Service Agent

2011/01～ 2011/09

Listen and respond to customers' inquiries on the telephone. Update records in databases and platforms. Meet established performance targets, which include customer service, productivity and quality standards. Keep account information confidential and protect it from unauthorized use. To follow up on the customer's issue with outstanding customer service.

Amazon.com

Customer Service Agent,

2011/09～ 2012/09

Correcting post-sale problems. Communicate with customers primarily via email and phone utilizing a variety of software tools to navigate customer accounts. Research and review customer policies. Communicate effective solutions

Amazon.com

Customer Service, Search and Rescue (Customer Service Tier II)

2012/09～ 2013/07

Guiding all representatives in the execution of assigned tasks and ensuring that their services are of maximum satisfaction to customers. Give report and feedback to
management about the level of performance of members of staff in the organization. Always available to assist team leaders to evaluate and scrutinize current performance trends. Keep track of contacts of clients and carries out mentoring on a personal level to further elevate and increase productivity.

Amazon.com

Seasonal Recruiter,

2013/07～ 2013/11

Running job fairs and help with Orientation. Developing and execute recruiting plans. Network through industry contacts, association memberships, trade groups and employees. Coordinating and implementing college recruiting initiatives. Administrative duties and record keeping. Efficiently and effectively fill open positions. Research and recommend new sources for active and passive candidate recruiting. Utilize the Internet for recruitment.

Amazon.com

Team Lead

2013/11～ 2014/05

Responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counselling, training, and problem solving.

Cheetah Digital (formerly known as Experian Marketing Services)

Email Marketing Account Executive

2014/05～

Setting up, testing, and deploying our clients' HTML email marketing campaigns using our proprietary, web-based application. Interacting and supporting team members in the U.S. and Canada on a daily basis. Performing quality assurance and cross-checking the work of peers to ensure 100% accuracy. Creating audience segments for targeted e-mail campaigns. Creating and maintaining reports in Microsoft Excel