日本と海外をつなぐクラウドソーシング

Convergys

Customer Service

2009/01～

• Chat and Voice support agent for one of the biggest retail and shopping mall in United States.
• Responsible for order entry and service recovery for online channel.
• Billing Specialist for one of the leading TV provider in United States.
• Explain bill specific concerns. Help customers providing options to lower the bill.
• Collect and accept payment from customers.
• Basic trouble shooting for technical concern for the satellite dish and the receiver.
• Provide general information about TV products and services
• Help customers in choosing specific programs, channels, and movies.
• Answer each phone call friendly and professionally and resolve customer concerns in a timely manner.
• Document each and every call accordingly.

• Customer Service for Hotel, Car, Activities and Flight Reservation.
• Sales Representative for Hotel, Car, Activities and Flight Reservation.
• Handle processes for hotel, car, activities and flight such as cancellations, modifications, special requests, schedule change, complaints, billing and charges, discounts and promotions and general information for travel expert.

Abc360

teacher

2016/01～

Online and face to face English tutorials for Chinese and Koreans.