日本と海外をつなぐクラウドソーシング

GLOBE TELECOMMUNICATIONS

Store Retail Specialist

2015/07～ 2017/10

• I am a writer, encoder, poet and proofreader
• I am proficient in MS Word, Excel and Powerpoint. I conduct feedback and coaching as well as evaluations with my colleague as the TEAM LEADER in our company. I've been receiving compliments from foreign people because of exemplary assistance and performance
• I am living my profession as a Retail Store Specialist handling aftersales transactions, troubleshooting, evaluations, monitoring, and complaints. An immediate response is a must to address directly the concern of the clients.
• I can make irate clients calm down through my own little ways. I listen to them and look straight to thier eyes. Understand them and show sympathy. And slowly and clearly explain the situation and give the safest solutions that favors both party
• I am a certified Human Resource Professional with excellent native english communications skills. I can converse well to anyone as english is the medium of communications.
• I am a writer. I love making peoms. I am an artist. I love doing art projects and illustrations. I love painting.
• I am the team lead currently handling 6 people. I monitor performance, evaluate and do feedback and coaching thereafter. I make sure work loads are done and executed properly. I collates performance for possible promotion/s.
• I am a Civil Service Professional level passer. This certificate is the counterpart of the board exam here in the Phillippines for thise courses that does not have one.
• I am a customer service representative for 5 now. I received several promotional recommendations for a very satisfactory assistance.
• I undegone different training for customer service relations, customer service retention and customer service skills. I am hardworking, enthusiastic and reliable all the time. I had been a representative in every workshops, seminars and training in my company and had served my company over 2 years.
• I am a graduate of Bachelor of Science in Business Administration Major in Human Resource Development Management. I've been working in a BPO company for 2 years and the highest tier as managerial department. We are handling foreign accounts. The nature of the job is more on sales, monitoring, troubleshooting and informative discussions. After the BPO Company is Telecommunications Company. One of the largest and leading TELCO in the Philippines. I am a Retail Store Specialist in GLOBE TELECOM. We're handling aftersales transactions, monitoring, evaluating data, troubleshooting, modification of account, cross selling and up selling of the products. I've been working now for 2 years in Globe Telecom.