日本と海外をつなぐクラウドソーシング

Nokia Solutions & Networks

Customer Support Engineer

2013/05～ 2013/12

Telenor Project in Intelligent Networks Department

 Troubleshooting and fault handling of daily operations & maintenance issues Interface to the customer for daily care operations and maintenance tasks
 Managed, coordinated and planned various software rollouts
 Installed Hot Patches related to Oracle, Solaris, service etc
 Logic activation on SMAF and new logic assignment to customer contracts in Tariff tool/Offer Manager during upgrades
 Emergency handling
 First Interface for the customer during emergencies
 Solved on site customer issues during maintenance as well as emergency situation
 Platform log analysis for root cause analysis of problems
 Subscriber’s migration from one IN platform to another
 Provided backup support to the team members
 Acceptance testing of IN platforms system
 Service tracing and its analysis
 One of the main resources during migration to CBS (Huawei) platform

Surkur Management Ltd.

Business Processing Outsource Manager

2014/08～ 2016/10

This company provides management services to different projects in United Kingdom.
 Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
 Escalating promptly any issues that may impact operations.
 Producing stage plans, highlight reports, risk logs, requests for change etc
 Providing strategic direction during the implementation stages.
 Managing client expectations by ensuring the delivery of the highest quality service.
 Acting on client feedback.
 Monitoring staff & team performance.
 Manage technical process and resolve technical issues.
 Understand and document project requirements and dependencies.
 Managing change within CRM, Marketing and Finance systems.
 Bookkeeping and handling all accounts using Quickbooks and Xero.
 Demonstrated ability to work with and support cross-functional project teams.
 Ability to manage multiple projects simultaneously and under pressure.
 Strong attention to detail and focus on task completion.

Karakoram Enterprises

Marketing & HR Manager

2014/05～

It is a construction company that makes residential projects like apartments.

 To guide the clients about the ongoing projects and manage other tasks related to the advertisements of the projects.
 Promoting and advertising the Brand and the Projects.
 Coordinating with TVC Production, advertising agency, website and other designing companies for Banners, Billboards, Flyers, etc.
 Recruiting new team members, assessing and evaluating their performances to ensure that the quality and standard of the work does not decline.