日本と海外をつなぐクラウドソーシング

Itel Communication P.Ltd

Manager

2014/08～ 2017/09

Itel Communication P.Ltd

2014/08～ 2017/09

Work Experience
Itel Communication P .Ltd
Jawalakhel, Lalitpur
Manager
August 2014 until Present
Working for one of the leading ISP in the country where my duties are as follows:
Providing help and advice to customers using organization's products or services
Communicating courteously with corporate customers by telephone, email and face to face
Investigating and solving customers' problems, which may be complex or longstanding
problems that have been passed on by customer service assistants
Handling customer complaints or any major incidents
Keeping accurate records of discussions or correspondence with customers
Writing reports, analyzing statistics or other data to determine the level of customer service provided by the organization
Develop feedback or complaints procedures for customers to use
Develop customer service procedures, policies and standards
Being involved in staff recruitment and appraisals
Training staff to deliver a high standard of customer service
Leading or supervising a team of customer service staff
Implementation and integration of an ERP software
Implementation and integration of E-Sewa and Ipay an online payment gateway
Providing training to new staff regarding Telephone Etiquettes, and basic IT Knowledge