日本と海外をつなぐクラウドソーシング

Water and Life Bangladesh

Operations Manager

2018/04～

Responsibilities are
 Coordinate and implement the overall activities:
 Prepare and implement the annual action plan in coordination with the Country Director
 Produce monitoring tools and reporting – dashboard, monthly report, financial report, etc. – in order to facilitate the decision-making
 Manage the local staff and expatriate in coordination with the Branch Managers and enhance the competencies of the team
 Ensure the respect of the SJP operation manual and suggest improvements if needed.
 Ensure the financial and organizational sustainability of the social enterprise:
 Establish and pilot the Business Plan in collaboration with the Country Director and the Fin & Admin Manager,
 Monitor the economic indicators of Shobar Jonno Pani: Income evolution, water consumption, the fee collection rate, arrears, etc.
 Ensure the respect of the local regulation and rules,
 Conduct an in-depth reflection in terms of human resources, technical and material means and improvement of the organization needed in the framework of the development of the activities and the enterprise,
 Conduct an advocacy for the recognition and the credibility of the SJP model with the state and local authorities.
 Maintain the local partnerships and community coordination:
 Maintain and develop partnerships and good communication with partners and other stakeholders in Bangladesh in the field of the activity under his/her supervision.
 Enhance program relationship with local communities and local authorities.
 Work in close relationship with the community to ensure its mobilization and the smooth development of SJP activities.
 Share with his/her counterpart at the Social enterprise in Philippines and Ivory Coast
 Develop in collaboration with the Operations Manager of W&L the local funding
 Develop and extend the activities:
 Survey for new areas – initial assessment as well as evaluation needed for the implementation of new activities – in collaboration with the W&L Operations Manager.
 Work in close collaboration with the W&L Operations Manager to develop and implement new projects and services of the social enterprise.
 Contribute in the strategic development of W&L and SJP in Bangladesh:
 Take part in the meeting of the Executive Committee of W&L and SJP in Bangladesh
 Being a force of proposals in the reflection process of the Executive Committee and Eau et Vie.
 MIS & ICT intervention:
 In charge of WAMASYS software and dashboard
 In charge of NAS software
 Trained up to the team and peer colleagues
 Ensure the smooth Operations of those software.
 Implement mobile applications and orient to the concern peoples like collectors, encoders and coordinators.

mPower Social Enterprises Ltd. (USAID AESA)

ICT Implementation & Operations Manager

2016/03～ 2018/03

Responsibilities were:
• Implement A-Card Activity and Maintain the liaison with Bank and Agent Bank, for ensuring Digital Finance.
• Work with NFC Technology for Digital Financing even farmers end.
• Generate revenue by coaching staff on effective prospecting and lead development strategies.
• Monitor employee productivity and optimize procedures to reduce costs.
• Oversee development, implementation and launch program in new arena.
• Prepare Annual implement Plan (AIP), Annual Work Plan (AWP).
• ICT based virtual monitoring tools, dashboard and other mobile based application.
• Conducting and guiding field level ICT field coordinators in conducting needs assessments, research and activity monitoring of the project.
• Develop strong relationships with other projects and institutions who are working in the area of Agriculture and ICT for development.
• Conducting ICT and application based training for extension agents and farmers.
• Business Innovation, Business Transition, Transition of Business Plan, Products/Projects Commercialization, Change Management. Survey on Feasibility Study, initial assessment,
• Formulate project implementation plan in sharing with project team and management and Ensure monthly work plan & performance report of the project staffs.
• Relationships/agreements with external partners/vendors, stakeholders and Government agencies.
• Ensure the development of training module, documents & publications.
• Ensure the training as well as report with active cooperation of training personnel.
• Build up & maintain an effective working relationship with the concerned organization/s.
• Control the administrative and financial part for effective & efficient use of project assets and resources
• Manage procurement processes and coordinate material and resources allocation.
• Review financial information and adjust operational budgets to promote profitability.
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics.

Action for Enterprise-AFE

Program Manager

2015/01～ 2016/03

Responsibilities were:
• Production and implementation of operational work plans and budgets.
• Recruitment and management of service staff and resources to achieve required service response, quality and cost performance indicators.
• Management and monitoring of services budgets including analysis, reporting and action on variances.
• Development and oversight of staff appraisal and supervision systems and in line with required competencies.
• Monitoring performance against targets and deliverables for all contracts including performance of any sub-contracting partners.
• Financial tracking and monitoring of contract income (alongside the Finance Manager).
• Ensuring contractual and regulatory (funding) compliance.
• Maintain relationships with donors, stakeholders and government agencies.
• Demonstrate good understanding of management, marketing, accounting, organizational development and finance-both theory practice.
• Promote market access, financial products, new technologies, management skills, and policy reform.
• Facilitate and promote the initiatives of private firms in the vegetable seed sector to expand or develop distribution networks in remote and underserved regions of Bangladesh.
• Conduct industry / market assessments including the identification of market trends, relationships between market actors, constraints / opportunities, and market-based solutions;

Bangla Trac Miaki VAS Ltd.

Call Center-Customer Manager

2012/11～ 2015/03

Responsibilities are:
• Monitor the daily activities of the Customer Relations Officers (CROs) and prepare the reports.
• Manage daily performance to ensure that all Customer Relations Officers (CROs) and Team Leads are providing the service to all customers (internal and external) as per the agreed SLAs. Data quality monitoring and interpretation of CMS data.
• Co-ordinate and manage customer service projects and initiatives. Track customer complaint resolution.
• Analyze CMS quantitative and qualitative data. Monitor accuracy of reporting and data base information.
• Roster and shift management for ensuring smooth and comfortable staff responsibility.
• Working with HR in coaching, motivating and retaining staff and coordinating salaries, increment, bonus for the inbound team
• Documenting new product requirement, developing sales forecasts and product pricing.
• Manages day-to-day operations of the team, including attendance, attrition and outages, to minimize customer impact.
• Evaluate and manage performance of the staff. Leading the team and evaluate their performance.