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simonvega
職歴
詳細
Teletech
Quality Specialist
2015/01～
- Sending out of daily QA reports to operations and to the clients.
- Provide quality scores for voice and non-voice forms per agents.
- Conducts calibration session with operations and clients.
- Provide Insights to Operations to enhance Customer Experience.
Teletech
Data Provisioning Coordinator
2013/07～ 2015/02
- Provide good customer experience to Service proivder counterpart.
- Provision and monitor certain jobs for billing purposes.
- Provide feasibility studies to Broadband service providers in New Zealand for their customers
- In charge of what kind of Broadband connection a certain address can have.
- Inform clients of Broadband availability and capability for a certain address.
