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juliedee
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- 最終ログイン : 2018-01-22
- 登録日 : 2017-08-17
職歴
詳細
Teletech
Customer Service Associate
2015/08～ 2016/09
- Handled U.S TelCo account
- Discussed billing disputes
- Educate customers about the plans that they have
- Offers different phone plans to customers
- Activate accounts and change customers plan
- Process payments on account
- Do basic troubleshooting of the customer’s phone
Yavin Technologies
Customer Service Support / Email Support
2017/02～ 2017/06
- Handled Australian campaign as well as U.K camp.
- Handled customer’s concern regarding billing disputes
- Trying to win back cancelling customers
- Place orders, reorders of the products as well as payments on account
- Answer customer queries both voice and email support
- Discuss the benefits of the products
- Offers/sell additional products to customers
