Expert Global Solutions an Alorica Company

Customer Service Representative

2015/06～ 2017/05

Taking inbound calls, making outbound calls, assisting customers in relation to product and services offered by the company. Assistance with payments, obtaining and recording pertinent data from customers, minor upselling just like convincing customers for account upgrade and subscription to additional services and products. Customers retention, technical support. Assistance in filing disputes or provide the best resolution possible, escalate as necessary.