日本と海外をつなぐクラウドソーシング

Japan Foundation Cairo, Egypt

Japanese Translator ,Administrator

2012/05～ 2017/03

• Assisting Japanese Language Education Advisers to arrange Japanese courses
• Helping Instructors to develop learning programmes and adapting learning materials
• Attending meetings and reviews as appropriate
• Helping with Japan foundation cultural events and activities
• Providing support to students with reading, writing, speaking on individual classes or groups
• Responsible for Japanese course related administration work.
• Responsible for students’ registrations, applications, filling results, course payment, Japanese Language Proficiency
Test (JLPT) registrations.

H.I.S Travel ,Cairo, Egypt

Japanese Tour Operator

2009/04～ 2012/04

• Organizing tours based on clients needs
• Managing itinerary and quotation for clients
• Liaising with operators, airlines and hotel reps
• Negotiating and agreeing service level and costs
• Confirm customer names with airlines and hotels
• Client Communication through e-mails and phone calls
• Complaints handling and customer service improvement
• Collecting , evaluating and responding to customer feedback
• Providing pricing information