日本と海外をつなぐクラウドソーシング

Goodyear Regional Business Services, Inc.

Collection Team Lead

2015/04～

• Manages the daily operations of the Cash Application/Allocation for Goodyear North America Headquarters
• Conducts interview and assessment of new hires for AR Department.
• Initiates/Participates in Continuous improvement projects implemented within the AR team
• Back up lead for Billing and Claims Team

Shell Shared Services Asia B.V.

Credit Team Manager

2011/01～ 2015/03

• Managed 12-15 FTE's handling Cash Application and Debt Collection including SME's
• Manages the daily operations of the Cash Application/Allocation & Cards Settlement of various shell customers. United States, Canada, Philippines, Australia
• Handles Debt collection team approving repayment and payment extensions to customers specifically for Aviation, Bitumen, Shell Chemicals and LPG LOB's.
• Monitors past due items and disputes resolution
• Conducts regular ledger/ portfolio reviews with Debt Collection Analysts
• Liaise with stakeholders in improving and achieving service level agreements (SLAs).
• Reviews and maintains documentary evidence to support 100% compliance with business controls and SOX controls.
• Conducts interview and assessment of new hires for Credit Management Department.
• LEAN / SIX SIGMA GREENBELT CERTIFIED. Lead & Participated in various projects
• Has attended various Leadership trainings conducted by Shell.

Shell Shared Services Asia B.V.

Credit Technical Lead

2007/09～ 2010/12

• Managed 10 FTE's handling Cash Application, Reconciliation and Disputes Resolution.
• Attended System Migration Training for GSAP in Houston Texas, USA
• Responsible for resolving the Team's escalated issues.
• Focal point for all training related activities for Cash Application and Allocation
• Localization & Improvement of the process manual.
• OIC in the absence of the Team Manager for the whole period of my position.
• Subject Matter Expert for SAP system Migration.
• Reviews and maintains documentary evidence to support 100% compliance with business controls and SOX controls.
• Regularly conducts internal SOX testing of controls operated in Credit Management.

Shell Shared Services Asia B.V.

Finance Representative

2005/04～ 2007/08

• Pioneer Batch - Process Migration of Shell US to Manila
• Responsible for various type of cash applications and allocation for Credit Management US.
• In-charge for the preparation of the Credit Manager's Monthly Performance reviews.
• Handled payment disputes resolution.

Accenture

Transaction Premium and Reconciliation Analyst

2003/05～ 2005/05

• Pioneer Batch - Process Migration of Shell US to Manila
• Accounts receivable Processor servicing a Healthcare Company in the US
• Monthly payment and aging balance reconciliations.
• Group lead responsible for monitoring performance metrics.