日本と海外をつなぐクラウドソーシング

Capita India Private Limited

Senior Client Service Executive

2014/04～ 2019/01

Work Experience

1) Currently, working as Customer Support Advisor in Capita India Pvt Ltd., since April 2014.

Job includes providing email support to npower customers across the UK, working on SAP tool and adhering to client quality standards.

2) Have worked as Associate in Chat and Email Support in Simplilearn Solutions Private Limited for 6 months.

Job included providing Email support for all mails received through Support Request, LMS Messages, Callbacks etc.

3) Have worked as Customer Support Representative in Xora Software for 9 months.

Job included creating Accounts, Pilots, Demos using Salesforce.com and handling
Emails from customers. Learning all the processes related to Orders under Operations Working Group.

4) Have worked as Information Analyst in Empower Research for 2 years, 3 months.

Job included Web Mining as per given specifications providing highly customized, cost-effective, time critical and quality research to the clients. Extensive usage of Internet for Data Research and representation of output in MS-Excel format.

5) Have worked as Associate in Affiliated Computer Services for 1 year, 2 months.

Job included working on several processes of Healthcare Services like Insurance Correspondence, Memos, Credit Bureau Report, and Mail Correspondence etc.

6) Have worked as Research Executive in Magcom Internet Private Limited for 1 Year, 6 months.