日本と海外をつなぐクラウドソーシング

HOTEL NIKKO KANSAI AIRPORT

FRONT OFFICE

2016/07～ 2017/06

• Greet guests and patrons as they arrive
• Ensure if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information
• Provide guests with room keys, explain appropriate use of key and call for bellboys for luggage’s take care
• Answer queries regarding hotel services, charges, dining facilities, sport facilities and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Provides guests receipt
• Contact housekeeping and maintenance departments when problem is reported

PT JAC INDONESIA

RECRUITMENT CONSULTANT

2014/04～ 2016/01

• Assisting Japanese companies for internal recruitment and discuss essential matter(s) related to the recruitment process
• Source and conduct interview with candidate(s) in terms of discovering their interpersonal skill and language(s) ability
• Input each candidate's personal data to internal system before introduced to the client
• Arrange interview schedule which convenience for both parties and assure them to attend the interview as scheduled
• Act as third party in providing smooth recruitment process
• Giving suggestion regarding benefits related to Indonesian rules
• Preparing draft of Offering Letter for the chosen candidate
• Issuing quotation of placement fee as confirmation in advance
• Ensure employed candidate joins the company as scheduled
• Follow up each candidate(s) working performance to assure both party's satisfaction
• Meeting with new potential clients which referred both by existing clients or approached ones

KUONI Travel Expert (PT GTA INDONESIA)

JAPAN QUOTATIONS VALIDATION ANALYST

2008/11～ 2014/03

September 2012-March 2014:
• Understand in detail about work process including specific methods, procedures and needs to consider which of those methods/procedures need to be followed.
• Accountable for quality and accuracy of own output. Decision affected own work and small amounts of subordinates. Errors may have impact on own job quality and subordinates (Checking based on Japanese tour policy/manual and make sure quotation executive send out their work on time with clear points on sales notes properly)
• Participate as an individual contributor to learn with limited professional expertise (Assist Quotation Executive during daily work, help them with any query and give an appropriate solution).
• Do update and fully understand about destination management or manual and distribute them to the team.
• Assist SPV/AM with staff training by giving right advise and explanation to improve Quotation Executive`s abilities.
• Have a good understanding of skill of each Quotation Executive who under supervision, and evaluate their progress continuously in order to pass this info to superior.

November 2008-August 2012:
• Research all destinations to plan, co-ordinate and accurately cost tour itineraries to provide suitable recommendations to clients in the preparation of the travel/tour itinerary.
• Ensure smooth communication within GTA Group Jakarta and Japan to deliver service to clients within required timeline.
• Working on web based and internal GTA system on travel and tourism business.
• Undertake as requested, other tasks or projects and complete them within the given time frame

PT ELEX MEDIA KOMPUTINDO

COMIC EDITOR

2005/09～ 2008/10

• Editorial formatting and performing daily editorial
• Having capability of making synopsis and material for promoting
• Staffing and training comic translator
• Answering costumers call