日本と海外をつなぐクラウドソーシング

Teleperformance

Lead Supervisor

2011/03～ 2017/03

Worked as a Customer Service Representative from March 2011 till July 2012

Worked as Subject Matter Expert from August 2012 till February 2013

Works as a Lead Supervisor for Billing and Sales from March 2013 till March 2017
-I’ve been handling new consultants (newly hired agents) to be endorsed for production, manages multiple team/class if needed-Reviewing and evaluating individual and team performance
-Attended and provided multiple seminar and training focusing on people development, coaching, management, leadership, etc.
-Provides training to help employees enhance their skills and empower them with strategies.
-Manages site service level and presenting site performances to clients

Works as Account Verifier from March 2013 till March 2017
-Collaborates with HR & recruitment team in the hiring process. Doing applicant verification for our account’s final phase of interview and coordinates with HR with job offers and employee responsibilities.

An-associates

Email Support Specialist

2016/01～ 2017/03

Worked as an email support to over 20 Shopify accounts.

Used slack and Zendesk to response to emails and chat, average of 200-250 emails per day.

Q Development

Remote office manager

2016/01～ 2017/05

Works as a office manager and virtual assistant. Doing administrative tasks and project management.

Responds to email and chat inquiries using smartsupp and prestashop

Manages social media account, lead generation (only if needed)

Managing Ecommerce software (amazon,Shopify,Walmart). With Amazon - I manage stocks and send/request stocks. Check for counterfeit products. For Shopify - we did the product listings, manage and process orders on a daily basis, manage stocks and send/request stocks, create discounts if needed manage carts basically all the activities on the site. For Walmart - we did the product listings, manage and process orders on a daily basis, manage stocks and send/request stocks.