日本と海外をつなぐクラウドソーシング

Eperformax

Customer Service Representative

2008/04～ 2008/07

Answer inquiries and check account information of our clients. Ensure that all expectations are met before the end of call

Teletech

TSR 2

2008/08～ 2010/08

Handling basic residential dsl customers with home networking and small-business dsl members. troubleshooting their connectivity and/or email issues. for small-business customers, setting up their network, and assisting them with the product's business in a box.

24/7 Customer

Technical Support Agent

2010/08～ 2011/12

Troubleshoot cable Internet and email services of customers. Giving fast, efficient, and quality support for the residential customers.

Filsupport Creative Designs and Marketing

Content Developer

2011/12～ 2012/06

Content Developer/SEO Manager/Web Developer Manages on-site content to drive web visits, makes web architecture search friendly, researches for SEO (search engine optimisation) content, analyses on-hand data from new clients before creating a web site, assists web developing for new clients.

Cognizant Technology Solutions

ITIS - Senior Systems Executive

2012/07～

2012 - Receiving end user's calls - Provide first level resolutions - Ticket creation, categorisation, prioritisation - Ticket escalation to appropriate support group - Incident resolution and recovery - ticket closure ----- 2013 - SME for Windows 7 and Wealth Management build of Windows XP (WXP) support - assist analysts with further troubleshooting of Windows 7 OS and WXP - gate-keeping of escalated tickets to support units ----- 2014 - promoted to Knowledge Management team - creates articles, retire, and edit articles for Windows 7 - assists first level analysts to improve the usage of knowledge base