日本と海外をつなぐクラウドソーシング

LikUpCRM

Manager/Recruiter/QA

2016/03～ 2017/06

 Supervise the operational work carried out by employees reporting to company.
 Directly instruct employees under them on work to be carried out by them and the methods to be adopted.
 Provide guidance on the job training required by workmen the course of their work.
 Recommend disciplinary action for employees breaking discipline and not responding to warnings and advise of supervisors.
 Act as a point of contact and build influential candidate relationships during selection process.

Convergys Bacolod

Under-training Supervisor/Customer Service/Sales Associate

2013/08～ 2016/03

 Listen attentively to customer needs and concerns; demonstrate empathy.
 Prepare complete and accurate work and update customer file.
 Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
 Explain products or services and prices, and answer questions from customers.
 Answer telephone calls from potential customers who have been solicited through advertisements.
 Train aspiring agent to become employee ready.
 Share best practices to the newly hired agent.
 Develop positive behavior.
 Create warm environment for the newly hired agent.
 Supervise a team to achieve extraordinary result and exceed extra miles.