日本と海外をつなぐクラウドソーシング

Teleperformance Philippines

Technical Support Representative

2013/08～ 2014/09

Handles inbound support for established customers for a cable company.

Stream Global Services

Technical Support Representative

2010/05～ 2013/02

Handles inbound calls to support for established customers for a satellite radio in cars and online.

Ultro Outsourcing

Lead Generation Specialist/ Sales Representative

2009/03～ 2009/09

Lead Generation Specialist/Outbound Sales Representative
Gathering leads from food and wine importers world wide and appointment setting.Responsible for prospecting, qualifying, maintaining and growing relationship with new and existing customers and handling outbound calls. To identify, initiate and nurture relationship over the phone in order to come out with profiling which client will need.

Western Wats

Market Researcher

2008/02～ 2009/01

Responsible for gathering data from respondents needs,preferences according to demographics.
Outbound survey calls.

Cyber City Teleservices Davao

Inbound Sales Representative

2004/01～

Handles inbound calls for catalogs and infomercial.Process order and update customers information.
>Apprentice team captain- December 2005-April 2006. Responsible for assisting newly endorse call center agents to do their tasks. Implement rules inside the workplace. To monitor agents and ensure that they are following client directives
>Recruiter/Trainer- April 2006-June 2006
Assign in manpower pooling within Southern Mindanao mostly schools.
Responsible for training and facilitating the overview of the call center industry
>Facilitator for TESDA training for trainers for Call Center Agent May 22-27, 2006
Location: Koronadal South Cotabato

Studies and Hobbies Learning Center,

Elementary Tutor

2003/06～ 2004/01

Elementary Tutor (Grades 1 and 2)
Duties: Assist students with their current lessons of all subject