ポートフォリオ

Customer Services Representative

• Answer phones calls for registering products ,sales inquiry ,order processing , training , technical assistance
and general calls.
• Handle inbound calls for Malaysia, Singapore ,and International.
• Refer on enquiries
• Reply email for registering products ,sales inquiry , training and general questions.
• Register product for Malaysia ,Singapore and International.
• Assign consultant for potential users.
• Update database with changes in information for training, assessors and address if required.
• Generate company data file activation / deactivation and cancellation.
• Update potential on MYOB’s current Promotion.
• Identification and follow up on business opportunities
• Timely ad accurate responses to, follow up issues, queries, phone calls/letters/email etc
• Promoting and selling the full range of company solutions and services including Training, Cover Plans and
software sales and upgrades.
• Accurately quote & process for new & existing Customers.
• Encouraging use of other external avenues to purchase products & services.
• Keeping track on response received based on monthly sales activity and provide report to Marketing Department.
• Keep track on number of calls and e-mail received and replied for every month and reports to team leader.
• Meet date line assigned.
• Provide assistance to other team member in support, sales and marketing department.
• Deliver informative advice to our customers on the best use of MYOB products. Promote positive relationship
with internal and external customers.
• Provide creative support information and services to customers.
• Work with other team members to develop better products and services.
• Co-operation among MYOB team member to maximize team work.

RESPONSIBILITIES
• Measure Increase customer satisfaction by providing market leading customer service and sales advice.
• Maintain and update the customer database after each customer contact.
• Handle customer complaints, defuse negativity, and put customers at ease.
• Negotiate with customers to achieve mutually satisfying outcomes.
• Take responsibility for each call, being conscious of obtaining first call resolution.
• Follow through in a speedy fashion with all outcomes generated from any customer contact.
• Use skills to promote company products, services & solutions viable to Customers business needs
• Navigate Customers to other areas of the Company when relevant to their needs.
Operation Assistant (Part time - Online based)

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- Session coordination between coaches and students, ensuring internet connections are of an operational standard during sessions
- Conducting test calls to ascertain the extent of internet connection problems if they do occur.
- Updating report for no show , late cancellation and internal student session .
- Updating session remarks on company's system every an hour .
- Find an internal student among colleagues whenever session cancelled due to student no show or connection issue .
Recruitment Executive

ビジネス・営業・マーケティングビジネスサービス人事・給与

WORK DESCRIPTION

• Contact potential candidates by phone & inform them of job opportunity.
• Communication with candidates on interview details & send them reminders.
• Prepare & send daily work report to management.
• Document Management - keep proper records of work done.

RESPONSIBILITIES

• Responsible for the reviewing CVs
• Interview arrangement; Conduct interviews with the Line Managers
• Liaison with the agency on the hiring of staff
• Offer of employment (follow up on offer and acceptance)
• Liaison with Shared Services on all recruitments documents
• Update the Employment / Vacancies Report

日本と海外をつなぐクラウドソーシング

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