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Experienced Customer Service/Technical Support and Team Managing

希望販売価格3,000円～10,000円未満

I used to work in some big companies in the US, providing - telephony, cable, high-speed Internet, wireless phone services, and Marketing tools/Compensation plan.

As a CUSTOMER SERVICE REPRESENTATIVE, I have:
- Received numerous awards such as Top Performing Agent (for a number of months), Most Consistent Performer (for a number of months)
- Handled different Customer Services Channels such as Phone, Live Chat, and Email
- Was the "King Of Experience" when it comes with providing Customer's Satisfaction

As TECHNICAL SUPPORT, I HAVE:
- Received numerous awards such as Top Performing Agent for six (6) months
- Received a lot of commendation items from the client

As TRAINING SUPPORT, I have:
- Received a number of incentives and bonuses
- Received numerous awards from the client such as "Best in One Contact Resolution" and "Lowest Call Handle Time"

Faqs about me:
I've been doing customer service for about 9 years now - almost 10 years actually; and to be honest, my long term contact has just ended Yesterday due to some company issues - which I shouldn't have to discuss anymore.

In the 9 years of service, 6 years of those are earned from the BPO "Call Center Industries" while the 3 years and 11 months are earned here in Upwork - to my previous client.

I've been awarded and provided lots of commendation from the management in my previous clients as I am really good when it comes to providing customer satisfaction and not just that - I am not just providing a good satisfaction to my customers. Perhaps, I am making sure as well that the service that was being provided is accurate 100% - to make sure that their concern is resolved...

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