仕事を探す
グローバル人材を探す
クラウドソーシング ワークシフト > フリーランスを探す > alagaoedmark1031 > ポートフォリオ
alagaoedmark1031
メッセージで相談する
-
受注可能
- 評価 :
- 受注実績 : 0件
- 本人確認済み
- フィリピン
- お気に入り : 0件
- スキル
- カスタマーサポート
- 最終ログイン : 2020-04-12
- 登録日 : 2020-01-15
-
Experienced Customer Service/Technical Support and Team Managing希望販売価格3,000円～10,000円未満I used to work in some big companies in the US, providing - telephony, cable, high-speed Internet, wireless phone services, and Marketing tools/Compensation plan.
As a CUSTOMER SERVICE REPRESENTATIVE, I have:
- Received numerous awards such as Top Performing Agent (for a number of months), Most Consistent Performer (for a number of months)
- Handled different Customer Services Channels such as Phone, Live Chat, and Email
- Was the "King Of Experience" when it comes with providing Customer's Satisfaction
As TECHNICAL SUPPORT, I HAVE:
- Received numerous awards such as Top Performing Agent for six (6) months
- Received a lot of commendation items from the client
As TRAINING SUPPORT, I have:
- Received a number of incentives and bonuses
- Received numerous awards from the client such as "Best in One Contact Resolution" and "Lowest Call Handle Time"
Faqs about me:
I've been doing customer service for about 9 years now - almost 10 years actually; and to be honest, my long term contact has just ended Yesterday due to some company issues - which I shouldn't have to discuss anymore.
In the 9 years of service, 6 years of those are earned from the BPO "Call Center Industries" while the 3 years and 11 months are earned here in Upwork - to my previous client.
I've been awarded and provided lots of commendation from the management in my previous clients as I am really good when it comes to providing customer satisfaction and not just that - I am not just providing a good satisfaction to my customers. Perhaps, I am making sure as well that the service that was being provided is accurate 100% - to make sure that their concern is resolved...
