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スキル
ホームページ制作
その他(管理・運営・テスト)
  • 最終ログイン : 2019-04-05
  • 登録日 : 2019-04-05
  • IT
    IT・アプリ・プログラミング 管理・運営・テスト その他(管理・運営・テスト)
    製作日数1日間
    39d82c7ee524421c97e22816814445ea
    Personal Skills:
    • Creativity, coordinating with others, Emotional intelligence, Judgment and decision-making, Service orientation, Negotiation skills. Cognitive flexibility, Troubleshooting and communication skills, Analytic and diagnostic skills, Innovative and proactive thinking, willingness to continue learning new skills.
    • Ability to work within a team. Flexible and Adaptable approach.
    • Provide one on one assistance to end users regarding technical issues, either by phone, mails, or in person.
    • Explain technical issues in simple words for non-technical users.
    • Assist and support VIPs and high-level executives.
    • Excellent written and verbal communication skills, able to communicate technical information to a non-technical audience in a professional manner to all levels of management and staff
    • Responds to all inbound technical support requests by identifying client’s technical issue, researching fixes and informing client of the steps that will be taken to rectify their problem
    • The ability to multi-task and prioritize in a fast-paced environment
    • Exhibits behaviors which promote collaboration and teamwork
    • Strong organizational skills.
    • High level of attention to detail.
    • Flexible in service opening and available cover a 24/7 operation and in holidays.
    • Find solutions to decrease downtime and prevent incidents before they happen.
    • Track solutions, assign work based on specialties or technical experience, and observe trends in scope of work.
    Technical Skills
    • Experience in ITIL principles and proven working knowledge of the framework.
    • Provide an SLA driven environment to deliver an excellent level of customer service.
    • Use KPI to assure that the company deploy the smarts way to achieve best results.
    • Cloud computing and various cloud platforms.
    • Experience with servers, backup and recovery and installing, patching and upgrading software.
    • Experience troubleshooting and resolving hardware, software and networking problems.
    • Wi-Fi network and connecting of various WI-FI equipment’s.
    • CCTV repair maintenance and installation.
    • Repair, maintain & install various printers’ kinds as IP, WI-FI and direct connect.
    • Any type of soldering electronics. SMT Soldering and faultfinding.
    • More than 5 years’ experience in maintain and repair of led display screens outdoor and indoor and TV.
    • Hardware testing Tools: Multi meter, cable tester, Card tester, soldering de-soldering.
    • Repair electronics equipment’s and mother boards of any device.
    • Configure new hardware, install and update the software packages.
    • Accomplish the job of data recovery and system administration.
    • Provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.
    • Experience of installing and administrating Microsoft windows server.
    • Excellent knowledge of Microsoft software, technology and IT troubleshooting.
    • Detailed knowledge in PC hardware, Windows 7, 10, server, OS, MS Office products (including Exchange and Outlook), Antivirus, Desktop security.
    • Provide break/fix services support for pc & laptop, printers and monitors.
    • Identify, diagnose, and resolve level one and two issues in computer hardware and software in laptops, PCs, Macs, tablets, and mobile devices.
    • Install and upgrade hardware, software and provide complete assistance to end users.
    • Resolve network related issues like local area connection problem, network access, mails, internet, etc.
    • Provide assistance in installation and troubleshooting of other peripherals like printers, scanners, A/V, etc.
    • Excellent Ability to troubleshoot electronic systems in the field and at a workbench.
    • Experience in read schematics and troubleshoot down to component level.