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tmaherm
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Egypt
- Favorites : 0 Results
- Skills
- Home Page Development
- Other Administration, Management, and Test
- Last Login : 2019-04-05
- Member Since : 2019-04-05
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ITDuration to complete job1daysPersonal Skills:
• Creativity, coordinating with others, Emotional intelligence, Judgment and decision-making, Service orientation, Negotiation skills. Cognitive flexibility, Troubleshooting and communication skills, Analytic and diagnostic skills, Innovative and proactive thinking, willingness to continue learning new skills.
• Ability to work within a team. Flexible and Adaptable approach.
• Provide one on one assistance to end users regarding technical issues, either by phone, mails, or in person.
• Explain technical issues in simple words for non-technical users.
• Assist and support VIPs and high-level executives.
• Excellent written and verbal communication skills, able to communicate technical information to a non-technical audience in a professional manner to all levels of management and staff
• Responds to all inbound technical support requests by identifying client’s technical issue, researching fixes and informing client of the steps that will be taken to rectify their problem
• The ability to multi-task and prioritize in a fast-paced environment
• Exhibits behaviors which promote collaboration and teamwork
• Strong organizational skills.
• High level of attention to detail.
• Flexible in service opening and available cover a 24/7 operation and in holidays.
• Find solutions to decrease downtime and prevent incidents before they happen.
• Track solutions, assign work based on specialties or technical experience, and observe trends in scope of work.
Technical Skills
• Experience in ITIL principles and proven working knowledge of the framework.
• Provide an SLA driven environment to deliver an excellent level of customer service.
• Use KPI to assure that the company deploy the smarts way to achieve best results.
• Cloud computing and various cloud platforms.
• Experience with servers, backup and recovery and installing, patching and upgrading software.
• Experience troubleshooting and resolving hardware, software and networking problems.
• Wi-Fi network and connecting of various WI-FI equipment’s.
• CCTV repair maintenance and installation.
• Repair, maintain & install various printers’ kinds as IP, WI-FI and direct connect.
• Any type of soldering electronics. SMT Soldering and faultfinding.
• More than 5 years’ experience in maintain and repair of led display screens outdoor and indoor and TV.
• Hardware testing Tools: Multi meter, cable tester, Card tester, soldering de-soldering.
• Repair electronics equipment’s and mother boards of any device.
• Configure new hardware, install and update the software packages.
• Accomplish the job of data recovery and system administration.
• Provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.
• Experience of installing and administrating Microsoft windows server.
• Excellent knowledge of Microsoft software, technology and IT troubleshooting.
• Detailed knowledge in PC hardware, Windows 7, 10, server, OS, MS Office products (including Exchange and Outlook), Antivirus, Desktop security.
• Provide break/fix services support for pc & laptop, printers and monitors.
• Identify, diagnose, and resolve level one and two issues in computer hardware and software in laptops, PCs, Macs, tablets, and mobile devices.
• Install and upgrade hardware, software and provide complete assistance to end users.
• Resolve network related issues like local area connection problem, network access, mails, internet, etc.
• Provide assistance in installation and troubleshooting of other peripherals like printers, scanners, A/V, etc.
• Excellent Ability to troubleshoot electronic systems in the field and at a workbench.
• Experience in read schematics and troubleshoot down to component level.
