ポートフォリオ

Ticket, Live Chat and Email Customer Support Agent

ビジネス・営業・マーケティングビジネスサポート・アンケートアシスタント（秘書）サービス Eメール対応サービスカスタマーサポートアンケート・リサーチ

希望販売価格50,000円～100,000円未満

In today's customer service oriented society, timely, friendly, proactive service is sought to
enhance future business growth. Customer loyalty is always impacted when you hire the right
service professional to represent you when assisting your valued customers

My long term experience in the service industry has taught me how to meet and exceed each customer's
expectations with service that sells. I am a focused person, and I am always willing to go beyond the minimum expectations to make sure I serve customer needs. I approach new situations with enthusiasm and enjoy the challenge of learning something new in my work.

I have been working as a Customer Support Representative at Mindful Health-Danette May for 2 years and during this time I've developed impeccable email/ticket handling skills while maintaing high CSAT (customer satisfaction) ratings and an ability to politely handle disgruntled customers.
I'm accustomed top working on multiple projects simultenously and can offer new ideas to help your company grow and surpass all goals and objectives. By providing impeccable service to clients, I was able to spread enthusiasm and positive customer feedbacks at work. This led me to win customer support of the month on some of the occasions.

Duties at Mindful Health included liasing with shipping company via email,fulfilling orders, updating myself from time to time with new products/company strategies/upselling & crosselling/refunds & chargebacks/updating spreadsheets/ handling customer accounts amongst other assignments.

I have also worked previously with other companies such as GetRussian, Stylish Plus Australia, Swimwear, Label of CC, Elixery, TraderCobb amongst others as a live chat agent/email support agent/client happiness specialist

In this day and age, ecommerce is taking the internet by storm as a huge trend to market digitally and have online businesses. I've had the priviledge of learning ecommerce platforms like Shopify & Aliexpress and handled support functions such as fulfilling orders, issuing tracking numbers, handling returns & exchanges.

In my tenure online I've learnt to use CSR softwares such as

- Asana - Zendesk & Freshdesk - MemberMouse

-Trello - Gsuite - Microsoft Excel & Microsoft Docs

- Slack - Livechat inc, Zopim, Tidio - Clickbank

I pride myself in my ability to master new software applications in minimum time and I am ready to learn on the go any softwares required to perform my tasks effectively.

I thoroughly enjoy getting to know customers and figuring out how best to serve their needs. Exponential growth is vital to my ability to flourish as a Customer Service rep, and in your company, I will be committed to continuously learning, growing, and applying my skills to support the team and engage the community.

My background and proven commitment to creating strong customer relationships make me an ideal candidate for this position. I would appreciate the opportunity to discuss this position and my qualifications with you further at your earliest convenience.

I am excited by the opportunity to work together. Let's get started soon :)

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